Jacksonville Phone Directory Lookup

The Jacksonville phone directory covers one of the largest cities by land area in the entire United States. Because Jacksonville and Duval County share a consolidated government, finding the right phone number means searching one combined system rather than two separate ones. The main city services line is (904) 630-CITY, which connects to (904) 630-2489. This guide walks through every key contact point, search tool, and public records resource for reaching Jacksonville government offices. All of these contacts fall under Florida's public records law, Chapter 119 of the Florida Statutes, which gives the public broad access to government information.

Jacksonville City Hall Phone Directory

Jacksonville City Hall is at 117 W. Duval Street, Suite 425, Jacksonville, FL 32202. The office phone is (904) 255-5122. The City Council receptionist answers at (904) 255-5200, which is also the number for the Council Auditor's Office. For most general questions, calling (904) 630-CITY is the best first step. Staff on that line can route you to the right department without you needing to know the exact extension or office name.

The consolidated government structure in Jacksonville means there is no separate Duval County administration to call. City and county services run through the same phone system, the same buildings, and the same staff. If you need a county service like property records or tax payments, you still call the Jacksonville government. This is true for code enforcement, parks, public works, and almost every other service. The only major offices that stay separate are the Clerk of Courts, the Property Appraiser, the Tax Collector, and the Sheriff. Each of those is a constitutional office with its own phone lines.

You can also look up specific staff members through the Jacksonville employee search tool. It lets you filter by department, such as Administration and Finance, City Council, or Clerk of Courts. Results show names, job titles, and contact info. This is all public data. Anyone can use the tool without creating an account or explaining why they need the information.

Jacksonville Phone Directory for Public Records

Jacksonville runs its public records request process through a platform called GovQA. The Public Records Request Center handles requests for records held by the City of Jacksonville, the fire and rescue department, and the sheriff's office. You submit your request online, and the system tracks it from start to finish. When documents are ready, you get a notification and can download them.

The Jacksonville Public Records Request Center on the GovQA platform handles document requests for all city departments.

Costs for records in Jacksonville are low. Requests of 10 pages or less are free. After that, single-sided copies cost $0.15 per page. Double-sided copies cost $0.20 per page. If your request takes more than 30 minutes of staff labor, the city can charge the hourly rate of the employee who does the work. These fees are set by Florida law, not by the city itself. Most simple requests come back at no cost.

Emails are public records in Jacksonville too. Most emails sent to or from city officials get archived in a vault system managed by Technology Solutions. If someone files a records request for those emails, the city has to provide them. This applies to pretty much any written communication that relates to city business. Keep that in mind if you send an email to a Jacksonville government office.

Note: You can check past requests and their results on the GovQA portal before filing a new one, which may save you time.

Jacksonville Court Records Phone Numbers

Court records in Jacksonville go through the Duval County Clerk of Courts. The main phone number is (904) 255-2000. This office is separate from the consolidated city government. The clerk handles both county and circuit court cases, covering criminal, civil, family, and probate matters. You can search for cases online through the Duval County court records page.

The online search tool is free for basic lookups. You can search by name, case number, or filing date. Results show the case type, parties involved, filing dates, and current status. If you need more details after finding a case, call (904) 255-2000 and ask to be transferred to the right division. Staff can give you hearing dates, tell you what documents are on file, and explain how to get certified copies.

Official records like deeds, mortgages, liens, and judgments are in the CORE database. You can search CORE online by name, document type, or recording date. The database is free to use and does not need a login. Title companies, property buyers, and attorneys use this system regularly, but it is open to anyone in Jacksonville or anywhere else.

Jacksonville Property and Tax Phone Contacts

The Jacksonville Property Appraiser maintains data on every parcel in Duval County. You can search by address, owner name, or parcel ID. Results include assessed value, taxable value, exemptions, and ownership history. The search is free. If you have questions about a property value or want to apply for a homestead exemption, call the Property Appraiser's office. They can walk you through the process over the phone.

Tax bills are handled separately. The Tax Collector manages payments, delinquent taxes, and tax certificate sales. If you need to pay a bill or check a balance, contact the Tax Collector rather than the Property Appraiser. The two offices deal with different sides of the same coin. The appraiser sets the value. The tax collector sends the bill and takes the payment. Both offices have phone lines and walk-in hours for residents who need help.

State Phone Directory Resources for Jacksonville

Florida runs a statewide phone directory at 411.myflorida.gov that covers state agencies with offices in or serving the Jacksonville area. This includes the Department of Highway Safety, the Department of Children and Families, and other state offices that have local branches.

The MyFlorida 411 directory provides statewide phone numbers for Florida government agencies that serve Jacksonville residents.

State agencies follow the same public records rules as the city. Under Chapter 119 of the Florida Statutes, you have the right to request records from any state office. You do not need to give a reason. The agency must respond promptly. If they deny your request, they have to cite the specific exemption in the law that applies. Most routine requests for phone numbers, contact lists, and department info are filled quickly and at no cost.

How to Use the Jacksonville Phone Directory

Start with (904) 630-CITY for anything you are not sure about. The operators on that line handle thousands of calls per week and know how to route them. If your question is about a court case, call the Clerk of Courts at (904) 255-2000 instead. For building code violations or certificates of occupancy, submit a request through the GovQA portal. Those records go through the Public Records Request Center.

Here are the most used numbers in Jacksonville:

• City Services: (904) 630-CITY (2489)
• City Hall: (904) 255-5122
• Clerk of Courts: (904) 255-2000
• City Council: (904) 255-5200
• Public Records Helpline: (904) 630-2489

The Jacksonville phone directory system ties together through the city website. Each department page lists direct numbers and contact forms. The employee search narrows it down to individual staff. Between the main phone line, the website, and the GovQA portal, you can reach any office or person in the Jacksonville government without much trouble. For more details on the county-level phone directory, see the Duval County phone directory page.

Nearby Florida Cities

Jacksonville sits in northeast Florida. Several other major cities in the state have their own phone directory pages. These cover city-specific contacts and resources that differ from what is listed on the Jacksonville page.