Hialeah Phone Directory

The Hialeah phone directory covers all city departments, public records offices, and government contacts for one of the largest cities in Miami-Dade County. The City Clerk serves as the official custodian of public records for Hialeah, and the main city phone line is (305) 883-5800. This page brings together the key phone numbers, online search tools, and public records request options so you can reach the right Hialeah office quickly. All of these contacts are public under Chapter 119 of the Florida Statutes, which gives anyone the right to ask for government contact info without giving a reason.

Hialeah City Clerk Phone Directory

The Office of the City Clerk is the main contact point for public records in Hialeah. The direct phone number is (305) 883-5820. You can also email the clerk at cityclerk@hialeahfl.gov. The office is on the third floor of City Hall at 501 Palm Avenue, Hialeah, FL 33010. The City Clerk is the official custodian of all public records for Hialeah. That means if you need a copy of any city document, this is where to start. Staff can tell you right away if the record you want exists and how to get it.

Written requests are not required. You can ask for records by phone, by email, in person, or through the online portal. You do not have to say who you are. Florida law is clear on this point. The city cannot ask why you want a record either. Just describe what you need, and staff will help you find it. Most simple requests are handled on the spot or within a few days.

The Hialeah Public Records Request page lays out the full process for getting city records and phone directory contacts.

The page shows the contact info for the City Clerk, explains the request process, and notes that there is no charge for the first 15 minutes of processing time. If your request is straightforward, it should cost you nothing. Duplication fees are 15 cents per single-sided page, 20 cents per double-sided page, and $1.00 for certified copies. CDs and DVDs are also $1.00 each.

Note: The first 15 minutes of staff time for any records request in Hialeah are free of charge.

Hialeah Phone Numbers for Key Departments

Beyond the City Clerk, Hialeah has several departments that people call often. The police records division at (305) 687-2525 handles requests for law enforcement records, arrest reports, and related documents. The main city line at (305) 883-5800 is a good starting point if you are not sure which department to call. Staff on that line can transfer you to the right office.

These are the most used numbers in the Hialeah phone directory. The city also maintains a resource directory online that lists phone numbers for local agencies and service providers. It is a good place to check if you need contacts for services that the city itself does not run but that operate in the Hialeah area.

The Hialeah Resource Directory lists phone numbers for local agencies and community services in the city.

The resource directory is organized by category. You can browse it for contacts that go beyond city government. This includes nonprofits, community groups, and public service agencies that serve Hialeah residents. All of it is free to view on the city website.

Hialeah Public Records Request Portal

Hialeah uses the NextRequest platform for centralized public records management. The portal is at cityofhialeahfl.nextrequest.com. You can submit a new request, track an existing one, or browse requests that other people have already filed. The system logs every request and sends updates as the city processes your submission. It is the fastest way to get records from Hialeah if you prefer not to call or visit in person.

The NextRequest portal at Hialeah handles all types of records requests from the public.

When you submit a request through NextRequest, clerical staff in Hialeah will record it on the portal if you called or used another form of contact instead. This means phone requests get tracked in the same system as online ones. The city is not required to create records that do not exist. They also do not have to provide records in a format that they do not normally use. But if a record exists in any form, you have the right to see it. That is the baseline under Florida law.

If your request involves a large number of documents, the city may charge for staff time beyond the first 15 minutes. The charge is based on the labor cost plus benefits of the employee doing the work. For most requests, though, the process costs nothing. Simple lookups for phone numbers or department contacts come back right away.

Note: Requests made by phone or mail are still entered into the NextRequest system by Hialeah staff, so all requests get tracked the same way.

Miami-Dade County Records for Hialeah

Hialeah is located in Miami-Dade County. Many records that affect Hialeah residents are held at the county level rather than by the city. Court records, official records like deeds and mortgages, and marriage licenses all go through the Miami-Dade County Clerk of Courts. The county clerk phone number is 305-275-1155. If you need a record that the Hialeah City Clerk does not have, the Miami-Dade County clerk is likely the next place to check.

The Miami-Dade County official records search lets you look up recorded documents by name, date, or document type. It is free and does not need an account. Property records go through the Miami-Dade Property Appraiser, which has its own search tool and phone line. Tax records, building permits, and code enforcement cases are also handled at the county level for properties in Hialeah.

Under Chapter 119 of the Florida Statutes, both the city and the county must provide records to anyone who asks. The process is the same. You describe what you need. They tell you if they have it. If they do, they give it to you. If they do not, they should point you to the office that does. The phone directory for Hialeah city offices and the phone directory for Miami-Dade County offices work together this way. One fills in where the other leaves off.

How to Search the Hialeah Phone Directory

There are a few ways to look up phone numbers in Hialeah. The fastest method is to call the main city line at (305) 883-5800 during business hours. Staff can transfer you to any department. If you already know the department you need, go to the city website and find that office page. Most pages list a direct phone number and email. For public records, use the NextRequest portal or call the City Clerk at (305) 883-5820.

For county-level contacts, dial 311 from any phone inside Miami-Dade County. The 311 line connects you to Miami-Dade County services, which cover many areas that overlap with Hialeah. If you need a crash report, those are handled through the Florida Crash Portal. Crash reports are kept confidential for 60 days after the filing date under Florida law. Only the people involved in the crash and certain authorized parties can access them during that window.

The Hialeah phone directory is open to everyone. You do not need to live in Hialeah or in Florida to ask for public records or look up phone numbers. The city website, the NextRequest portal, and the phone lines are all available to anyone. State law protects this access. There is no requirement to show ID, explain your purpose, or fill out a special form. If a city office has the information you need, they are required to share it.

Nearby Florida Cities

Hialeah sits in the middle of the Miami-Dade County metro area. Several other major Florida cities have their own phone directory pages with city-specific contacts and resources.